Online Terms of Service

These Website Terms of Service (Terms) tell you the rules for using our website 
https://elcella.com/ (our site).

BY ACCESSING AND USING OUR SITE, YOU ACCEPT THE FOLLOWING TERMS, WITHOUT LIMITATION OR QUALIFICATION. 

If you do not agree to these Terms, you must not use our site. 

We recommend that you print a copy of these Terms for future reference.

When you visit our site you agree that: 

• Who we are and how to contact us 
• There are other terms that may apply to you
• We may make changes to our site 
• We may transfer our rights and obligations to someone else
• Our site is only for users in the UK
• How you may use material on our site
• Do not rely on information on our site 
• We are not responsible for websites we link to 
• We are not responsible for viruses 
• You must not introduce viruses 
• No text or data mining, or web scraping 
• Rules about linking to our site 
• We may suspend or withdraw our site
• Our responsibility for loss or damage suffered by you
• How we use your personal information
• Which country's laws apply to any disputes
• We may make changes to these Terms

Who we are and how to contact us

Our site is operated by Elcella Limited (We). We are registered in England and Wales under company number 16052889 and have our registered office at 5 Walden Street, Queen Mary University Enterprise Zone, London, United Kingdom, E1 2EF. 

We are registered as a Food Business Operator with our local authority and regulated by the Food Standard Agency.

To contact us, please email hello@elcella.com or WhatsApp on [07383808349].

There are other terms that may apply to you

These Terms refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy, which explains how we collect, use and store your personal data.
• If you purchase products from our site, our Online Terms and Conditions will apply to the sales.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities. 

We may transfer our rights and obligations to someone else

We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.

Our site is only for users in the UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

How you may use material on our site

Unless otherwise stated, the contents of our site including, but not limited to, any text and images contained on our site and their arrangement are our property. All trademarks used or referred to on our site are the property of Elcella or the respective third party licensors.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. Nothing contained in our site shall be construed as conferring by implication, estoppel, or otherwise, any license or right to any copyright, patent, trademark or other proprietary interest of us or any third party licensor. Our site and the content provided on our site, including, but not limited to, graphic images, audio, video, html code, buttons, and text, may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, without our prior written consent, except that you may download, display, and print one copy of the materials on any single computer solely for your personal, non-commercial use, provided that you do not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

Unless specified to the contrary, the contents of our site and the structure, overall style and programme code of our site are protected by copyright. The authors of the material on our site and the creators of our site assert their moral rights. No part of our site may be reproduced in any form or used in any other way except in accordance with these Terms. 

Do not rely on information on our site

The information provided on our site is free of charge and for informational purposes only and does not create a business or professional services relationship between us and you. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Links on this site may lead to services or sites not operated by us. No judgement or warranty is made with respect to such other services or sites and we take no responsibility for such other sites or services. We have no control over the contents of those sites or resources. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on our site, or any site or service linked to by this site, is at your own risk.

We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact hello@elcella.com.

We may suspend or withdraw our site

Our site is made available free of charge.

Our site and its contents are provided ‘as is’ and we make no representation or warranty of any kind with respect to our site or any site or service accessible through our site. In particular, we do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation

If you are a business user, we expressly disclaim all express and implied warranties including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In no event will we be liable for any direct, indirect, incidental, special, exemplary, consequential, or other damages (including, but not limited to, lost profits, business interruption, loss of programs or data) without regard to the form of action and whether in contract, tort, negligence, strict liability, or otherwise, arising out of or in connection with our site, any content on or accessed through our site or any site service linked to, or any copying, displaying, or use of our site

How we use your personal information

We shall comply with all applicable data protection laws in the UK. For a description of how we use your personal data please see our privacy policy.

Which country's laws apply to any disputes?

These Terms, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

We may make changes to these Terms

We may change these Terms from time to time. Every time you wish to use our site, please check these Terms to ensure you understand the terms that apply at that time.

These Terms were last updated on 18 March 2025.