How can we help?
At Elcella, we’re here to guide, support and listen as you start this journey with us.
Whatever you need, we’re just a message away.
Get in touch with us by using the form or Chat on Whatsapp (Mon - Fri, 9am - 5pm GMT)
Whatsapp: +44 738 3808 349
Email address: hello@elcella.com
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FAQ
Still have questions? We’re here to help! Email us at hello@elcella.com, and we’ll get back to you as soon as possible.
Where do you ship from?
We ship all of our orders from our UK warehouse.
Do you ship internationally?
Not yet! Elcella is available to all those living in the UK. Follow us on social media for updates on when it is available in your region.
How long does shipping take?
- UK standard delivery: 2-4 business days
- UK express delivery: 1-2 business days
How can I track my order?
Once your order ships, you’ll receive a tracking number via email so you can follow your delivery.
What is your return policy?
TBC
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to make changes. Contact us as soon as possible at hello@elcella.com
Dr Madusha's Expert Insights
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